K. Shawn Richardson, ALMI

2012 - Current

• Developed and implemented new software applications and modifications for CyberLife and Life/70 within the IT Implementation department.
• Served as the Technical Lead for Production Support, organizing and assigning IT tickets related to various Life systems, overseeing offshore resources, and supervising implementations.
• Acted as a System Matter Expert in the Administration Front-End application, Edify—an IVR software package that accessed mainframe systems and translated them into an ASP front-end user interface.
• Designed technical solutions and correspondence templates using xPression for Billing, Statements, and Life Administration.

2010 - 2011

• Worked on-site at Jackson’s home office in Lansing, Michigan for the Systems & Programming Policy Administration department.
• Provided contract services for a major system conversion of half a million policies of Jackson’s Fixed Index Annuity product line (valued over $18 billion) to be administered on CyberLife (release 0701).
• Made necessary modifications for continued new policy issues on CyberLife, including expanding policy VSAM data segments, creating auto-renewal and end-of-option correspondence, and handling agent data interfacing with Performance Plus.
• Developed technical solutions using DB2 and embedded SQL for online and batch maintenance of fixed and indexed money funds, implemented default and special request maturity validations by state, processed premium credits, and added policy statement and actuarial extracts for parallel and balance processing on a third-party subsystem

1997 - 2009

• Provided technical solutions for CSC’s Financial Services Group (formerly Cybertek) clients, primarily utilizing the CyberLife insurance application and Wealth Management Accelerator (formerly Vantage One).
• Developed tailored modifications for advanced life insurance products, annuities, conversions, routines, and reports specific to CSC clients, including New York Life, Pacific Life, Allstate’s Lincoln Benefit Life, Swiss Re, Nationwide, Travelers, ING, Allianz, and Sun Life.
• Implemented custom CyberLife enhancements within new business, administration, billing, distribution, reporting, and correspondence. These enhancements included bonus interest rate processing, agent persistency tracking, death benefit options, policy value forecasting, and modifications to policy and annual statements.
• Collaborated with external systems such as VP/MS, Performance Plus, and DataExchange for web-enabled GUI modifications.
• Managed conversions for existing client products, including Term, UL, VUL, and Indexed Annuity policies, as well as CyberLife release upgrades and cherry-picked enhancements from previous CSC/Cybertek releases.
• Contributed to the development of CSC’s internal conversion data warehousing tools. Assumed Project Management duties, including preparing RFP documents, monitoring risk management, and overseeing critical path and deliverables. Led a three-month project for Penn Life to develop customized Agent Persistency Reporting within CyberLife.
• Acted as project lead in the absence of the primary project manager, including leading status meetings and preparing client reports.
• Senior Supervisor (1998 - 2007):
• In addition to Sr. Programmer/Analyst responsibilities, managed up to 15 Programmer/Analysts in the CSC Denver office. Oversaw employee project and time allocations, vacation scheduling, and career path development.
• Ensured efficient employee project utilization and provided conflict management within the team and with client relationships.
• Conducted employee evaluations and participated in interviewing potential employees

1996 - 1997

• Contractor for Anthem Blue Cross & Blue Shield (Denver, CO - 1997):
• Administered and maintained the online UNIFY database application on an AS/400 platform using Unix OS. Modified logic in C++ and ACCELL 4GL to convert data transmitted from proprietary client and insurance systems.
• Utilized command-prompt SQL to maintain database integrity and led the conversion effort for Y2K preparation.
• Contractor for Chrysler MOPAR (Detroit, MI - 1997):
• Developed COBOL and inline DB2 SQL code and CICS maps for an automated Voice Response ordering system used to ship auto parts.
• Identified hazardous materials for special handling.
• Updated real-time RDBMS inventory adjustments for authorized MOPAR dealers in the United States and Canada.
• Contractor for Life Partners Group (Denver, CO - 1996):
• Maintained and developed the CK4 & CyberLife application written in COBOL, using CICS, MVS/JCL, and embedded DB2 SQL code.
• Oversaw policy migrations from test to production environments.
• Provided production support and on-call solutions for batch cycles and migrations.
• Developed and implemented processing and an interface for an Interactive Voice Response system using COBOL code and CICS transactions to update Inforce Policy data

1992 - 1994

• Maintained technical manuals and documented job scheduling, data flowcharts, and the overall program architecture for the McDonnell Douglas vehicle fleet maintenance PERMAC application written in COBOL.
• Implemented modifications to COBOL programs, JCL, and CICS screens.

• University of Phoenix, Denver, CO (1997-1999)
• GPA: 3.9

• Colorado Mesa University, Grand Junction, CO (1994-1995)
• GPA: 3.5

• Central New Mexico Community College, Albuquerque, NM (1990-1994)
• GPA: 3.7
• Graduated Phi Theta Kappa & with Honors

• Life Office Management Association (LOMA)

• MYND Technologies (CSC)

• Recording Secretary (2/1994)

• Senator (representing Technologies)

• President (9/1989-5/1990)

• 3/2015, 6/2018, 12/2022, 5/2024

• 1993-1994, 1994-1995

• 12/1991, 4/1992, 4/1993, 8/1993, 12/1993, 4/1994, 8/1994